Photo: Corinna Gamma Photo

Frequently Asked Questions

This selection of frequently asked questions (FAQs) provides answers to many of your questions. If we haven't answered one of yours please contact us by phone, email or chat.

Hurtigruten ships

You can pay as you go on board our ships with cash or credit card on Coastal voyages. We accept Visa, American Express, Diners or MasterCard and regret that our system does not support Maestro Card. 

Only credit card is accepted on Explorer voyages however, MS Nordstjernen does not accept American Express. The credit card must be valid more than three months after your stay on board. Please note that when using your credit card on board the ship, your account will be debited in NOK. The rate of exchange will be the one validated by your credit card company. 

For your convenience, we also offer a Cruise Card system on board all our ships. This system allows you to charge all on board purchases to your cruise card. Cruise card accounts can be created at all points of payment on board the ship. We accept VISA, Master Card, Diners, American Express or cash (NOK, EUR, GBP, USD) as deposit. The itemised statement will be sent by email. Please contact the reception If you require a printed version. The cruise card account needs to be settled by 22:00 on your last night on board.

For your convenience, your cruise card charges will be billed automatically to your credit card. The credit card must be valid for at least another three months. Any discrepancies must be reported before disembarkation. This also applies if you want to pay part cash and part credit card. The currency used on board is Norwegian Kroner. Exchange rates are similar to those in a hotel. Please check with the reception for methods of payment. Please note that a PIN code is required when paying with your personal credit card on board.

Yes, WiFi is available on all ships at a fee. If you have booked a SELECT* or PLATINUM package, WiFi is included in your cruise.

Please note depending on the vessel’s location, internet connectivity and telephone usage may be out of range or limited due to the remote locations in which we sail.

*If you book online, you automatically book a cabin in the SELECT package unless you have booked an unspecified cabin.

We are happy to welcome guests who are not fully mobile and all ships (except MS Lofoten) have at least one cabin equipped for travellers using a wheelchair.

Hot tubs can be found on MS Roald Amundsen, MS Fram,  MS Spitsbergen, MS Midnatsol, MS Trollfjord, MS Polarlys, MS Kong Harald (please note the hot tub is currently not in use), MS Nordkapp and MS Finnmarken (MS Finnmarken has a pool as well). All ships with the exception of MS Lofoten have fitness rooms. 

MS Midnatsol, MS Finnmarken and MS Vesterålen have playrooms. 

All Norwegian coastal ships have pet cabins with the exception of MS Nordlys, MS Midnatsol and MS Kong Harald. Unfortunately, our Explorer ships (MS Midnatsol, MS Fram, MS Spitsbergen, MS Nordstjernen and MS Roald Amundsen) don’t have pet cabins.

In almost all cases, yes. The only exceptions are a few cabins on board the classic ships MS Lofoten and MS Nordstjernen where guests have use of a wash basin in the cabin and share facilities with a few other guests.

No, we do not book passengers individual beds but rather, entire cabins. If you are travelling alone, you would be booking a whole cabin for yourself. 

Norwegian Coastal Voyages

Yes, with some recommendations. If the ship is in port for 30 minutes or longer, we encourage guests to take a look around all of the ports. However, in some ports our ships only stop for 15 minutes. In this case, we ask that guests continuing their voyage stay on board, just to avoid any risks. Our full sailing plan can be located here

Please be at the port 15-20 minutes prior to departure. For Bergen departures however, the latest check-in time is 30 minutes before ship departure. 

The terminal in Bergen is open for luggage check-in from 13:00 until 14:30, and passenger check-in begins from 15:00 and embarkation from 16:00. Check in at the terminal is possible until 19:30 all year, after that the check in will take place on board. Cabins are available from 18:00 hrs.

Please be at the quayside at the latest 1,5 hours prior to the scheduled departure in Bergen. When you are travelling from Bergen to a port north of Bodø, please be at the terminal no later than 2 hours before departure.

In Trondheim, Bodø, Tromsø and Kirkenes, please be at the pier latest 1 hour before departure. For all other ports, please be at the quayside 30 minutes prior to the scheduled departure. Please ensure to adhere to instructions and signage for cars at the ports.

Please refer to the relevant ship pages for vehicle dimensions.

Our ships may have space for cargo although there is no option to book it online or over the phone as it is generally not a service offered to our guests. We can however put in a special request if you send us an email detailing the dimensions of the cargo you wish to bring on board. Be advised though that port fees and handling charges may apply depending on the size of the cargo. 

If guests have booked excursions through Hurtigruten, then their excursion includes transfers to and from the ship. If during the time you are on the excursion, the ship has moved on to another port in keeping with the sailing schedule, the return transfer will be arranged to re-join the ship wherever it is currently docked. This allows our guests to fully immerse themselves in enjoying their excursion stress-free. 

Unfortunately, we are unable to offer guaranteed cabin numbers for port-to-port and short voyages (less than 5 nights). 

It is possible to book deck space for a voyage that is shorter than 23 hours. Guests must book a cabin on any distance that takes longer than 23 hours. We’ll even include breakfast for adults and childen, on us. Breakfast is not include for seniors and students.

Transfer times vary depending on the pickup location and city. Exact times and locations will be confirmed when you are sent your travel documents. Please also refer to our Arrival and Departure Handbook in our Transfer section for information about arriving and departing from Bergen, Oslo, Tromsø, Trondheim and Kirkenes.

If you have a connecting flight to Norway with an onward flight to another destination in Norway, you can take your hand luggage directly to the gate mentioned on your boarding pass. Due to possible gate changes, please double check your gate number at the transfer desk and listen for announcements and check the arrival/departure board at the airport.

Your Checked luggage will be checked through to your final destination. If you are holding separate tickets on different airlines it is usually not possible to check luggage through. Check-in staff will advise you whether luggage may be checked through or not.

Norway is home to the most northern city in the world. Guests should therefore be aware that temperatures may be much chillier than they are used to.  

For weather reports on Norway, we recommend YR.no.

 

The best approach is to bring multiple layers of comfortable, durable, and warm wear which can be piled on or stripped off depending on the weather. 

During summer, we encourage guests to make the most of the sunshine to participate in hikes and city walks. Reliable walking shoes and a light jacket are therefore good items to include if travelling in the Midnight Sun season.  

Winter is a spectacular time with the Northern Lights often appearing in the arctic skies above. Guests should be fully kitted out for cold weather with a water and wind-resistant/proof winter coat, thermal clothing, sturdy boots with a good sole, a scarf, gloves and a hat. 

As in many other countries, autumn and spring in Norway are a mish-mash of rain and sun. The sensible among you will bring a few different types of clothing in expectation of diverse weather that can be hot and then cold, dry and then wet. 

The Hurtigruten experience is about exploration and relaxation. There is therefore no dress code or formal attire on board. Keep the tuxedo and evening gown at home and just enjoy the voyage! For more information on what to pack please see here

To find an address for a specific port on the Norwegian coast, please see our port page and click on your desired port.

Above the Arctic Circle you can experience the Midnight Sun season from May till end of July, depending on where you are. You can find dates and times of Midnight Sun in Norway below:

LOCATION FIRST DAY LAST DAY
North Cape 13 May 31 July
Hammerfest 16 May 28 July
Vardø 16 May 28 July
Tromsø 20 May 25 July
Harstad 24 May 20 July
Svolvær 28 May 17 July
Bodø 03 June 11 July

 

The Northern Lights season runs from October to the end of March, when there is the least amount of sunlight. The Northern Lights appear mostly above the Arctic Circle, so the more time you spend far in the North, the better your chances to seeing the lights.

More information about the Northern Lights can be found here: 

Expedition Cruises

The Personal Questionnaire is necessary for the ship manifest, immigration offices, flight tickets and customs. Please fill in the Hurtigruten questionnaire (which will be sent to you right after booking) and send it back to us immediately after booking is confirmed. Please note that we are unable to send your travel documents until we have received the completed form. 

A Medical Certificate needs to be submitted by all passengers joining our voyages to the Antarctic Peninsula, South Georgia, the North East side of Greenland, on the Northwest Passage and across the Atlantic Ocean, due to the remoteness of these areas. The Medical Certificate is to be completed and approved by your personal physician not more than 8 weeks before your departure date. 

The completed forms must be presented to the ship’s doctor upon boarding. Boarding will be denied if part III of the Medical Certificate is not approved by your personal physician. Even if the forms have been duly submitted and approved by your personal physician, the ship’s doctor and the captain reserve the right to deny the boarding of guests who do not seem to be sufficiently fit for travel. 

Read more about Entry Requirements and fill out your Personal Questionnaire and Medical Certificate.

All landings are dependent on the weather and ice conditions. Unfortunately, with the unpredictable weather in these polar zones, we can make no guarantees that landings will occur each and every day of your voyage. For more information on Antarctica landings see here

We cannot pre-advise the LAN AIRLINES chartered flight times. Please note that there will be different flight departures with LAN AIRLINES from Buenos Aires/Santiago De Chile down to Ushuaia/Punta Arenas. You will receive the information about your flight time at the Hurtigruten Hospitality desk one day before your voyage. Departure time is very early.  After the voyage our Expedition Team will inform you onboard about the flight schedule and flight number back to Buenos Aires or Santiago De Chile.

Please also note the limited luggage allowance on LAN Airline charter flights ( 1pc 23kg for check in luggage + hand luggage 8kg).

Rubber boots are mandatory for all Antarctica voyages and for North East Greenland. Rubber boots can also be required when visiting National Parks.

You may borrow a pair of high-quality rubber boots free of charge on all our expedition ships with the exception of MS Nordstjernen. On MS Fram we use Muck boots; on MS Midnatsol and MS Spitsbergen we use Hurtigruten rubber boots.

MS Fram - Muck Boots

  • We have from EU sizes: from 32 to 48

MS Midnatsol - Hurtigruten rubber boots

  • We have from EU sizes: from 32 to 50

MS Spitsbergen - Hurtigruten rubber boots

  • We have from EU sizes: from 32 to 50

Please refer to What to Pack on Expedition voyages. 

Unfortunately not. Our Expedition cruises are mostly sailing under the Midnight Sun. For chances of seeing the Northern Lights we recommend to book Norwegian Coastal voyages in winter.

Wi-fi is available everywhere on board! Our internet relies on satellite signal and internet speed is dependent on signal strength received. Signal strength might be affected in remote areas.

  • For the 19/20 season WiFi is available and bookable on-board for an extra charge. Fees are announced on board. For suite guests wifi is included free of cost.
  • For the 20/21 season WiFi is available and free of cost for everyone.

 

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