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Book with confidence

We know that booking a holiday during this time of travel restrictions and general uncertainty can feel risky. To take that risk away from you, we’re adopting a new cancellation policy for all new bookings for 2021 and 2022 voyages.

Book with CONFIDENCE

Book on your terms

Cancel your cruise for any reason and we’ll pay you back - no questions asked.

Financial security

Receive your refund, including the previously non-refundable deposit.

Quick refund

If you cancel, we’ll get the money back into your account within 14 days.

Book a cruise by 31 December 2020 and if you cancel it for any reason in the future, we promise that you’ll receive your refund – including your deposit – within 14 days.

That’s right. No more vouchers and no month-long waiting times. Your money back in just two weeks. So you can go ahead and plan the expedition of your dreams worry-free.

Frequently asked questions

It is valid for all NEW individual bookings for voyages in 2021 and 2022 made between 1 September and 31 December 2020. If you have an existing booking or are part of a group booking, the current terms and conditions apply.

Cancellations must be made at least 90 days before your cruise if due to depart between January and September 2021, and at least 180 days for cruises sailing between October 2021 and December 2022.

Yes, you will receive a refund on what you paid, including your deposit.

We promise to get the money back into your account within 14 days from the time you cancel.

A small cancellation fee per passenger is required to process the transaction. Please see the Terms and Conditions for more information.

If the deposit amount is less than the cancellation fee, normal cancellation rules apply.

 

You can book as normal through our website. The correct terms and conditions will be applied to your booking.

If you have booked flights, hotel and transfers through Hurtigruten, the “Book with Confidence” policy applies. If you book flights, hotels or transfers on your own, you need to contact your supplier directly.

Yes, you will.

If you have booked with us, we promise to refund you within 14 days from when you cancel. However, if you have booked through a travel agent, you will need to contact them for your refund. Please be aware that they may have a separate refund policy and schedule. 

Unfortunately, this policy only applies to new bookings and is not valid for those rebooking using a voucher. But if you are rebooking using a voucher and your new sailing is affected by Covid-19 in the future, don’t worry, you will still be able to renew your voucher and choose another sailing.

Our Book with Confidence terms apply to all cruises which are over 24 hours. However, if the amount of the deposit is less than the cancellation fee, normal cancellation rules apply. 

Several of our ships have already been approved to sail along the Norwegian coast all summer. Rest assured that there are a wide range of health and hygiene measures in effect on board to keep you safe as we travel together.

Terms and conditions

This offer is applicable for all new coastal or expedition cruise bookings made between September 1st 2020 and December 31st 2020, for sailings in 2021 and 2022. Not valid for group bookings. You may cancel your booking for any reason and get a refund including your deposit (but excluding a cancellation fee per passenger as specified below) within 14 days of submitting the refund request. Regular deposit and payment terms apply.

*Cancellations needs to be submitted no later than 90 days prior to departure for departures in January to September 2021, and no later than 180 days prior to departure for departures in October 2021 to December 2022. For cancellations submitted later than 90/180 days, regular cancellation terms apply. The ‘Book with Confidence’ offer applies to any voyages, flights, hotels and transfers booked through Hurtigruten.

Cancellation fee per passenger:

  • Expedition cruises: 225 AUD
  • Norwegian coastal cruises: 150 AUD

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