Feedback and refund requests

Ask for a refund or give us your feedback. In the case of a refund request, there's no need to attach receipts or travel documents.

Please fill in your contact information and request below, and we will get back to you as soon as we can.

Coronavirus and Refund information

  • All requests are processed individually in accordance with applicable laws and regulations.
  • Normal processing time is 14 days from when your inquiry is received.

We are currently dealing with a high volume of inquiries as a result of the Covid-19 situation. We ask for your patience and understanding in this matter.